Wednesday, December 15, 2010

Week of December 13-17, 2010

Over the weekend, I worked with a district to help them pull video from one of their security cameras.  The original plan was for me to head to their district on Monday.  I called them ahead of time, and they had recovered all the video they needed.  I spent the day cleaning the tech office closet - a feat of great undertaking, considering it was a mess from the move back in August!

I also worked on (and submitted) my grant evaluation for my program.  We are required to submit a grant evaluation of how we (the state techs) are doing.  there are a series of questions we have to answer, then upload the finished form to the wiki developed specifically for this purpose.  Hopefully, everything is in place and I will continue to be employed following the legislative budget meetings in the Spring.

Tuesday - met with my area techs.  Discussed IDEAS, tech integration, budgeting, e-rate

Wednesday - Worked on several issues, most of which were located on one machine:
  1. Anti-virus would not update. Turns out the public SOPHOS server is offline or had a url change or something.  It is a known issue experienced by users all over the US, evidently.
  2. Livescribe pen would not sync with desktop.  This is also a known issue. I solved it by moving the existing data and running the program as if it had never had a pen. The new data transferred and I removed it from the pen after the transfer.  Since there is not an easy way (or any way that I have found) to bring the old data back into the program, I found an application that allows the user to switch data locations. Now, when the user needs the information, they switch data locations. Not pretty but it worked.
  3. Printer was acting up. After swapping printers, i determined the printer was the culprit and ordered the user a new printer.
Another user had an issue where the Outlook 2007 window would not open.  The solution is to start Outlook from the START/RUN line with: outlook.exe /resetnavpane

I took several phone calls for tech support (Blevins, Harry Dickens)

I performed other regular duties throughout the day.

Looking ahead for the week: Thursday will be more office cleaning and general tech duties as usual.  Friday is the company's Christmas party, then we are off for two weeks during the holiday break.

December 10, 2010

Took a personal day on Friday the 10th.

Tuesday, December 7, 2010

Monday and Tuesday

Monday, I spent the morning working on several projects at once.  We had a demo of a very cool Okidata LED printer that prints banners, thermal transfers, etc.  To top it off, the demo model was being offered up for a quite attractive price, and we snagged it up!  I think this will create a wonderful opportunity to add services in the Teacher Center!

While the demo was going on, I spent time running back and forth to meet with the heat/air guy.  Evidently, a heating strip (whatever that is) came loose, was knocked loose, something - and it was shorting out the heating unit in one of our offices.  The heat/air guy was able to fix the problem and now the heat and air work perfectly!


Tuesday, Wednesday, and Thursday, I am taking a training for Windows Server 2008 along with other state tech coordinators.  We are learning a lot and having a good time in the process.  I love trainings that allow for free conversation and examination of our various situations.  We can then bounce ideas off each other and the instructor can help try to solve the problems or offer suggestions!

Friday, December 3, 2010

Wednesday and Thursday

Wednesday, I had to duplicate 24 usb-hard drives with the TIA Math resources application.  That program is 5GB of incredible math resources discovered by various folks around the state and then culminated into a user-friendly format for (mostly) offline use - just plug in the drive and go! Very cool.

While doing that (I can copy two master drives to five empty drives in just over an hour or so), I took time to add a phone to the APSCN Mini Lab, as per a work order request.  I also booted all the Dell computers in the lab and updated/scanned them for malware etc. 

Other regular office activites took place as well.  Oh, I also did some extensive troubleshooting on one of the locks to an outside door.  It would lock, but then not let anyone back in!  Sure, that's great for security, but not so great for folks standing in the cold and rain trying to get in.

I also created a one-stop resource page for my area techs, thanks to Christy Trantina's sharing of HER page.  I tailored mine for my folks: http://etsp.k12.ar.us/technology/




On Thursday, the state techs met with Dr. Bobbie Davis regarding budgeting, E-rate, and school web site requirements. 

We then met with Debbie Coffman regarding Common Core Standards and other related topics.

After a lunch break, we met with Cathi Swan regarding various distance learning issues and then conducted our regular monthly meeting. 

The official notes for the day will be made available once they are approved by the state technology coordinators.

Handouts and notes will be shared with my area techs at our next meeting.

Tuesday, November 30, 2010

Monday and Tuesday

Monday, I spent the morning teaching Principals and Instructional Facilitators how to use their new 4th Gen iPod Touches.  They all had or created accounts and downloaded a couple free apps.  We also played with the cameras, then they were turned over to the other presenters for Classroom Walk Through training (Teachscape).

The rest of Monday was spent catching up on things left since I had taken off the entire previous week.


Tuesday, I worked at Bradley schools.  We had several things to take care of.

First, here is a repost of an article I wrote for TechBlog:

Inadvertent Email Rules
Came across a user that was receiving intermittent emails.  Some messages would come through and others would be directed to her "Junk Mail" folder.
 
The first place I looked (In Exchange) was under "Junk Mail Settings" and I looked through her Blocked Senders list.  The only one out of the ordinary was her own email address.  I removed that from the blocked list.
 
The next place I looked was her rules.  She had several set up to direct certain messages to junk, and for the most part, these were correct.  However, there was one rule that said "Any mail sent only to me, move to the Junk Mail folder."  There was the culprit (or one, anyway).  That rule essenatially said that if anyone sent a message to her and ONLY her, it was to be tossed aside.  Since many of the messages had been sent to multiple people, she would receive those.  Direct, one-to-one communications, however, did not make it to her inbox.
 
I deleted the errant rule.  I scrolled through the other rules, and found one more that might have been causing trouble, though the exact nature escapes me now.
 
When a user says that legitimate email is going to SPAM, JUNK, DELETED ITEMS, that is a good sign that the use has a rule being enforced that he/she did not actually want happening.  A little sluething, though, and hopefully you will uncover the bullying rule (and then delete that rule!).
 
After that, the Superintendent asked me to provide testing for their Continuity of Operations Plan.  As it turns out, the tech and I had done an 'inadvertent' test last May, in which we realized the backup we were doing was corrupt.  We had a failing test, monitored the situation and adjusted.
So, today, I ran a "loss of data" test, and the backup data was restored perfectly! Excellent!

Next on the list, I ran the Data Doctor on the locally installed Accelerated Reader program in order to prep the data for the move to the cloud.  The district is moving their AR to the online version.  One less thing to manage and worry about.  We hit a couple snags, but eventually zipped up the data and uploaded it to their site.  Now, we just wait for the good word.

While uploading the data, the tech and I took some RAM over to the business lab in order to install it in a couple of computers that gone awry.

The last item on the agenda was to download and install Vexira antivirus.  They have a very cool central management system and once we figured out what we needed to do in order to get things rolling, it was actually FUN to watch the software getting pushed out to the workstations on the network.

Sunday, November 28, 2010

Thanksgiving Break

No recent posts, as I have been off for Thanksgiving break.  Monday brings CWT training.  Most of the folks in our area doing classroom walk throughs are using Teachscape's CWT software.  This will be the first training in which we are training on the iPod/iPhone version of the software.  Each participant receives an iPod touch at a discounted rate (it's more of a cost-sharing situation, really - we pay part and they pay the rest).

I'll post after it's over to let everyone know how it went.

Friday, November 19, 2010

Friday

Started the day by going to Prescott to swap out the ECH computer there.  I tried simply moving the hard drive from the dead computer to another one, but got the BSOD. Yay me.  Set up the new (temporary) computer - installed printer, Vineland II, etc.

Got to the office around 1030a.  Went to Teacher Center to work on several issues.  The first one was related to Publisher 2007 and copy/paste.  For whatever reason, the clipbook service had been disabled, so I opened the Services.msc and enabled Network DDE and Network DDE DSDM which allowed me to enable Clipbook.  Once Clipbook was started, I modified the "Log On" tab to include "Allow service to interact with desktop."  I then restarted the Clipbook service, closed Publisher then relaunched it.  At that point, I could copy/paste from the clipboard to the Publisher document.

I also worked on a video camera, which turned out to have the settings such that it was looking for an external memory card (the unit has 16GB built-in).  Once I found my way through the menus, I set it to use internal memory and the camera then allowed for 4+ hours of HQ recording. Awesome!

I spent part of Friday working on email notifications for the camera system (security).  That was, er, fun.  After much poking around in the DVR software, our Exchange set-up and in ISA (firewall), I finally got it going...and going, and going and going.  There is no way that I have figured out yet to set a time limit on the emails.  Thus, as long as the cameras are set to record, email goes out everytime something moves on any of the cameras.  My mailbox is going to fill up quick during regular working hours!  But, the advantage is that I will get noticed if people (or anything) is moving around inside the building AFTER hours.  After the Thanksgiving break, I'll work on scheduling... maybe.

Thursday, November 18, 2010

Thursday

Busy day so far today. It is roughly 10:00 am, and I've had two conference calls and a CIV test. I met with the Early Childhood Coordinator regarding the installation of cameras and Skype for her teachers. The plan is to use Skype for parent meetings in order to avoid the driving from our main office to the school sites when face-to-face is not necessarily imperative. It looks VERY promising! I also made the appropriate modifications to the bosses' bookcases in order to hook up their LCD TVs. Once the TVs were hooked up, I fielded a call from Blevins regarding a non-deleting icon. That was an interesting adventure.

Evidently, the user dragged a message from Groupwise onto the desktop, thinking it wuold save a copy of the message. Instead, it created a .GWI file that would do nothing. When the user tried to delete it, it wuld not delete and instead get caught in an infinite "deleting" loop.

After a bit of research, and trial and error, I came across a post about a program I had forgotten about: Unlocker. Unlocker is a great tool that will show you what process(es) are holding the selected file(s) and then give you options to rename, remove, etc. You can find it here: http://ccollomb.free.fr/unlocker/

Once Unlocker was installed, we selected "Delete" from the drop-down and then played it safe with the least intrusive option (I cannot recall the exact wording). Ultimately, though, they got the same inifinte loop until they clicked the "Kill Process" button. As soon as they did, the icon disappeared and the process stopped! Excellent!

I had used unlocker before, though I cannot remember what the circumstance was. Now, I've used it twice with great success!

Let's see what the rest of the day holds.

Talked with the local cable company regarding pricing and installation. They will send a letter of proposal and we can decide from there whether or not we want the service.

I am also looking into using a dish-based service.

Received a call from Prescott's early childhood program - her main computer died. It seems all of these out-of-warranty Dells that the ECH programs have are dying lately. Not good! I'll be heading there Friday to swap out computers.

Fielded calls from Blevins regarding USB issues on several computers and regarding sites blocked by the state content filtering system.

Took care of general office duties as usual.

Near the end of the day, I decided to try and set up the security camera system for email notifications (that is, notify me when an 'event' happens).  Still working on that one.

Tuesday, November 16, 2010

Tuesday

Stopped in Prescott first thing to drop off a DVD of the tech plan training we had on Friday.  The tech had not made it to the office yet, so I dropped in to one of the DL labs since she was having trouble switching to her document camera.

Her system has been acting up, so I wired a bypass from the document camera to the codec (bypassing the touch panel module since it is out).  I then showed the facilitator how to use the remote to switch between the various input devices (main camera, doc cam, etc).

After that, I visited with the tech for a bit.  We talked about a whole range of topics (filters, wireless, web servers, etc).  Before I left, we worked on his DNS server, Firewall and Sharepoint server to route traffic from their old web address to their new web server.  We had previously set up a redirect page, but now we moved to actual IP resolution.  The next step was to have him call DIS and make the change in the state DNS server(s).


Once I arrived at the office, I had several meetings planned out.  First was one with DataCove for email archiving.  After that, I met with IK Electric regarding phone systems, network security, and data aggregation/firewalling/content filtering.

Near the end of the day, Harry Dickens happened by so I visited with him at length about iPads, apps, and trainings that he had done recently at several of our area schools.

Monday

Spent much of the time doing general daily office stuff (troubleshooting, cleaning spam filter, email, phone calls, etc).  I took several calls from a couple of techs working on their technology disaster recovery plans and continuity of operations plans. 

Monday, November 15, 2010

Last Week

Monday (11/8) - general office work, as usual, so far as I can remember.

Tuesday (11/9) - 1/2 day at Blevins School District, worked on fiber connections.  Had to hunt down a few lines to figure out how the connection for the new admin building met up with the current demarc location. 

1/2 Tuesday, Wednesday, Thursday (11/9,10,11) - I was out sick.

Friday (11/12) - Back in office for a morning training on new tech plan development (CIV from ADE).  That was followed by a local area tech meeting.  The afternoon was spent cleaning/organizing the technology closet.

Friday, November 5, 2010

Time Flies!

Whew! Keeping up with this everyday is harder than I imagined!  But, I will try to rebuild some of what has taken place outside of regular daily duties (ex: fixing computers, printers, etc).

During the past week, in addition to regular daily activites, I have done the following:

Installed camera control cable in conference room to rear camera.

Spent Tuesday still fighting internet connectivity issues.  With the help of DIS, we narrowed it down to a local issue (not sure what just yet) and on Tuesday, we jumped from 500k usage to 2.86Mb usage almost exactly at 8:45am.  Turns out, that is almost exactly when we turned all the Macs on in the computer lab.  At lunch, I disabled updates on both the Mac OS and in the Windows running on Parallels on the Macs.  Not sure what difference that has made yet.  Today (Friday), our connectivity seems to be stable between 2-3 Mb, even with a video conference going on.  That is good.  Now, I will fire up all the Macs next Tuesday and see what happens, since the problem is mainly on Tuesdays.

Wednesday, I worked at Blevins schools troubleshooting several issues - one of which was another scenario where someone had plugged a loose end into the same switch it had come out of.  Since this unit was up on a shelf, it would take a deliberate effort to pull that off.  We're starting to suspect a mystery plugger-inner! ;-)  Steve and I also walked through a few fiber runs and a new cat-5 run to be done, trying to determine where the wires went, where they originated, and how to patch things together for the relocation of the administration offices.  So far, we have at least two runs that don't seem to line up.  In my experience, this usually means there is an inbetween stop that we have not yet discovered.

Thursday - Met with other state techs in Conway at Video-Relaity for a demonstration of the SAFARI Montage program/appliance.  We also met with Beck Rains and Debbie Coffman.  The notes from that meeting (if I can remember) will be posted once they are officially adopted/approved.

Friday - ran fiber between floors for data, hoping to resolve connectivity issues.  That will be a metter of time before I know for sure.  Worked with Phoebe and Lindy on the outside light issue for our new building (the timer is, well, wonky).  We also discussed the alarm system and I used the surveillance camera software to review a situation from earlier.

I am hoping to run the wiring for computer/dl labs today (Friday)  and beef up security even more.  Frankly, I'm liking the security we have in place.  Very nice!

Thursday, October 28, 2010

Thursday

Cleaned out the SPAM quarantine.
Cleaned up some of the former users from the Active Directory.
Created new users as we have new hires.
Installed computer for new hires and set up accounts, email, etc.
Answered phone calls and emails throughout the day.
Configured the "Music on Hold" feature for the office phone system.

Had a user with a printer problem.  The printer in a LaserJet 4050 with duplexing and 3 paper trays.  Well, Paper try 2 was acting up and eating paper like a shredder.  I went into the menus and since the user only uses plain paper, I set all the trays to PLAIN then removed the paper from Tray 2.  The printer began pulling paper from the other trays. Excellent!  The user also had a problem where landscape pages would cut off about 2 inches of the right side.  Upond closer examination, howver, I realized it was actually MOVING the print two inches to the left.  Solution?  Change the margin settings in her browser (they had been changed such that the "bottom" was set to 2.5 inches instead of 0.25).  Everything was fine after that!

Catching up on the week

Monday - Frankly, I don't remember.  I know I installed a new printer in the Mini Lab and worked on cleaning the tech closet.  I talked several times on the phone with Sharon at Blevins.

Tuesday - Helped get a workshop under way, then spent the afternoon in Prescott working on their distance learning equipment.  The issue (noise) seemed to be isolated to one of their microphones.  Once I unplugged it, things cleared up.  Will explained to me that it was most likely a problem with the phantom power that drives that mic (especially since the problem started after a power surge/outage).  At least it seems to be working now!

Wednesday - The day started off with a call from a woman whose daughter was having trouble with the ArkansasIDEAS site.  After a bit of conversation and troubleshooting, I had told her that I thought the daughter could find the info in her profile, but I could not remember how to get there. I told her to call AETN.  I also sent an email to colleagues and they offered up some suggestions.  I asked the woman to call me back later in the day, but if she did, I missed the call.

The rest of the morning was spent with the area techs as we participated in a videoconference for E-Rate.  There are some welcomed changes to the 470 Form, making it streamlined for entry.  There are also changes to the 471 Form. There are other changes as well, all presented in a handout provided during the conference.

The afternoon had us checking out various apps for iPads:
  • DisplayOut app after jailbreaking for display help
  • VPN - General, Network, Connection, put in info.
  • Jump - Remote desktop $20
  • Good Reader - open documents, file manager, Web Downloads, Connect to Servers (DropBox, Google Docs, Box.Net, etc), can turn on wifi and share ipad via web address
  • Reeder - feed reader
  • iNet - network scanner
  • VTrace - visual tracert
  • HeyTell - touch-to-talk - wifi or cell
  • PhotoWall - collages, upload to FB, etc (print 11x17) text
  • Flipboard - look at FB, twitter etc as a magazine
  • iFlux - Flux Capicator
  • Cydia - Jailbreaker - Wifi Analyzer
  • Backgrounder - run in background
  • Wi-fi Sync - sync iPad to Mac via wifi
  • To jailbreak - 3.2.0 or 3.2.1 - www.jailbreakme.com
  • i-prompt - teleprompter -
  • Facetime - now out for mac
  • phoster - create posters
  • app shopper
We also talked about FireSheep - a proof-of-concept add-in for Firefox that is making waves in the wireless community.  It allows people to steal info via unsecured wireless locations.  

I also shared various topics with the area techs:
  • DIS will launch a new bandwidth aggregation tool to help schools get more bandwidth. It is a combination of hardware devices allowing schools to band their T1s, DSL, Cable, etc into one box to share bandwidth.  Cost for schools sits between $4000-$8000.
  • DIS will launch a program that allows Co-op techs to view status etc on school routers to help in the troubleshooting process.
  • DIS is working on a statewide AD structure (secondary) to allow global addressing, etc
  • I asked area techs to help with getting all of our certified teachers registered in the ArkansasIDEAS portal.

Sunday, October 24, 2010

Thursday and Friday, maybe

October 21 and 22

Thursday, I met with the tech who helps out with our phone system.  He showed me how to re-record our "night mode" greeting, but more importantly, he fixed our voicemail system so that when it is in "night mode," the calls go to the primary phone instead of the extension that USED to be the primary phone.

We also discussed the voicemail system.  We have an original hard drive-based system, and the hard drive is making unpleasant noises.  That just means it is a matter of time before it finally dies and we have to replace it with an updated flash drive-based system.  He's getting me a quote on that.

General daily duties followed, so far as I can remember.


Friday - I met with our DL Coordinator, Trish, at Prescott to look at their DL issues.  They had a lot of packet loss, but AT&T said the problem was local.  After classes ended for first period, we unplugged the switch in the telco cabinet and we unplugged the power to the codec.  After a few moments, we restored power to both places and let things run.  Since there was no second period class, we asked the facilitator to take notes and see if the problems persisted.

From Prescott, Trish and I drove to Genoa to look at their television.  After a power outage, the TV would not display the distance learning sites.  When we arrived, we met for about 30 minutes with the HS Principal about the system, Target Testing, and a brief talk about classroom walkthroughs using the iPad.  He has one now, and wanted help getting it set up.  We couldn't do that (did not have login info) but we said we would find out the info and get back to him!

After that, we went to the DL room and I was able to get the TV working after playing with the menus a bit.

I spent part of Friday afternoon working on my boss' home set up (same cable modem issues) to work remotely.  After a bit of troubleshooting, we knew it was a cabling issue.  Turned out to be an INSIDE cabling issue, which is a bummer since I could have fixed that had I thought about it for a few moments.

Wednesday, October 20, 2010

Monday, Tuesday, and most of Wednesday

Monday - I spent most of the day at Blevins School District.  I used my Fox-and-Hound to help located a few network wires that seemed to go "nowhere fast."  Turned out they really did go somewhere, but they weren't plugged in to anything.  We remedied that.  I also worked on some wireless issue they were having in one of the buildings.  Turns out the wireless router was defective (most likely after a recent storm).

While working on the wireless, I spent time talking with/working with the Instructional Technology Specialist about her new job, duties, etc. 

After I returned to the Co-op, I answered phone calls and emails from vendors and techs until quitting time, at which point I went with my boss to her house to try and get her home network set up so she could work from home.  This had been working in the past, but for some reason quit working.  After several hours, we decided to call it quits, take a break and approach it again on Wednesday.



Tuesday - I spent the day at Bradley schools troubleshooting several issues, ranging from the switchover from server-based Renaissance Learning tools to the web-based version, several laptop/networking issues, connectivity issues in several classrooms (and HS library).  The tech and I checked out several projectors with apparent color wheel problems (a known issue) and one projector that seems to have a bad extra-long VGA cable.  I will return to the district to help narrow that problem down at a later date.

I also worked in the Early Childhood room, setting up a new computer for the students to use, troubleshooting viruses/malware, and setting up one of the student computers for printing.

Before heading to Bradley Tuesday morning, I helped get the lab set up for Neil Gibson to host a data workshop.



Wednesday - Helped set up the conference room for a presenter (a/v system, internet, dvd playback, etc).  Worked on several server-related issues (trying to get ISA server to route traffice to certain web front-ends).  At lunch, I went to the boss' house and was able to fix the connectivity issue so she can now work from home.

At 2:00, I got a call from the Hope early childhood program about a database issue in regards to Batelle Reporting.  Headed out to see what I could do to help fix it.

Friday, October 15, 2010

Wednesday, Thursday and Friday

Wednesday, I spent the day hoping to help one of the schools, but instead had to wait on the elevator guy.  He got to the office and did his own troubleshooting.  When it was all said and done, he concluded that his modem had gone bad and thus was the source of our elevator communication troubles.  He bypassed the modem (the modem is not necessary for operation) and had us up and running with the phone securely connected and working! Excellent!

I passed time while waiting for the elevator guy by cleaning my office some more and installing Vineland one the early childhood computers.  I also began prep work for the TIE meeting coming up on Thursday, Friday and Saturday.

I also answered emails, took phone calls, and had a discussion with an antivirus vendor about a new product.


Thursday, I spent the morning in the monthly state tech meeting.  We met with Belinda Kittrell regarding ERate updates and issues, then met with DIS for their announcement of the new B.E.E. program to provide more bandwidth to schools.  It's a partnership between DIS and local telcos.  I will be sharing the information with my area techs, as they have been begging for a bandwidth solution for quite some time.

The afternoon presented itself with two great keynote programs for the TIE program: Tim Holt talked about problem-based learning and Tony Vincent talked about better presentations (specifically Pechu Kacha and Ignite).  The notes were taken 'live' and posted on Plurk, Facebook, and other social outlets.


Friday, the group was broken into three subgroups for breakout sessions.  My order of sessions went from Tim Holt's Professional Learning Communities/Networks to Tony Vincent's Ignite presentation development session (we are to develop an Ignite-based preso for Saturday), and then to Jason Borgen's session on advanced Google.

Again, notes were streamed to Plurk, Twitter, Facebook, etc.

I will try to collate notes and post those here for your perusal.

Wednesday, October 13, 2010

Ribbon Cutting

Monday and Tuesday (10/11 and 10/12)

Monday, I helped make further preparations for the AMTRAK presentation to be held on Tuesday.  I also helped get several workshops up and running with their technology. I met with Jeff Madlock, tech at Hope schools and together, we met with Jim Sutton, outside sales rep for Howard Computers.  We discussed various projects, needs, etc.

During that meeting, I received a call that our server room was once again roasting.  I called Daniell Electric and was informaed that the manufacturer was sending replacement circuit boards for both wall units.  Evidently, something had gone awry.  The kicker is that one of the units was ALREADY a replacement unit (thus why we are one remote control short for it).  I hope the replacement parts do the trick.  We'll find out once the parts arrive and the guys can install them.

Josh and I went to the old building to disconnect the electricity from a storage shed we had sold at the auction on Saturday.

I spoke with a tech from Otis Elevator, and he told me he would be out on Wednesday to address our elevator phone issue.



Tuesday - spent the morning getting ready for AMTRAK presentation.  As visitors and guests arrived, I got a chance to catch up with Rep. Mike Ross, who is a friend from before his Congressional days.  I hadn't seen him in quite a while and it was nice to talk for a bit.

Tuesday afternoon, I worked on getting my office cleaned up some more (a project in itself, as I had been spending my time getting other folks up and going).  After the presentation, I helped pitch in with washing dishes, glasses, silverware etc.  It was an 'all-hands on deck' scenario! 

Thursday, Friday (10/7 and 10/8)

Thursday, I spent much of the day helping to set up technology etc for the Open House to be held the next day.  Around 10:30am or so, Trish Brown and I met with Don Miller and Naomi with One Vision regarding products and services, mainly service agreements for our video equipment.

Josh and I went to the old building to make sure things were ready for the auction held on the upcoming Saturday.



Friday, we held our Open House and Ribbon Cutting.  I spent Friday afternoon getting ready for the AMTRAK presenation the following week.

Thursday, October 7, 2010

Tuesday and Wednesday

The days all blur together as we get closer to our Open House on Friday.  The air conditioner guys came by on Wednesday and effectively told me that the air conditioner was cutting off because it was too cold outside.  I told them that was unacceptable.  While it may be 35 degrees outside, in the server room it was 90+ and that just wasn't going to cut it.  They need to come up with a solution.  He called tech support. We'll see how it goes.

Tuesday and Wednesday were spent cleaning, moving thing, hanging items on the wall, tying up loose wires, etc.  Basically, getting ready for Friday. Thursday will be much of the same.

Monday, October 4, 2010

Monday

October 4

I drove straight to Fouke.  On the way, it occurred to me that they were most likely having issues due to a loop in the network.  I called the co-op and had the technology clerk (Terry) ping the Fouke server from her desktop.  She was able to hit it, though it was intermittent. I then called the school to see if their distance learning system was still functioning.  It was.  These are both good signs.  It means that the problem is local (since we could see their server from outside their network) and that it was only affecting "data" traffic and not traffic on the compressed video side of things.

When I got to Fouke, we went to the core closet to start troubleshooting.  After quite a while (they have a LOT of connections coming into their core), we were able to isolate the problem down to the High School.  At the high school, we were able to further limit the trouble to the distance learning lab.  And, once there, we had it nailed down to a switch that had gone bad.  We swapped it out with another one, and started hooking things up.  Uh oh.  Still problems.  We narrowed it down to ANOTHER bad switch in the same room.  That was pure luck, fate, divine intervention, you name it.  After we swapped that one out, we still had an issue.  Turns out, there WAS a loop in the network at that second switch!  Once that was taken care of, we let everyone know they could get back online and we checked connections.  About that time, DIS showed up and we went to the core closet and he (Neil) began running a test on his Fluke.  While that was running, we went to the server room.

While in the server room, I realized I had left my phone in the car.  I got it and had a message from the office.  My server closet was running 90+ degrees!!  Whoa!  I left Fouke and immediately headed back to the office.  As I got close to the office, I got a call about a distance learning event coming up at 1pm (it was about noon when I got the call).  I tried talking our Distance Learning coordinator through the connection set up, but I could not visualize the core layout for DL and ended up at the office about 10 minutes until the program started.  Through some troubleshooting, we got the DL up and going but had no sound.  Actually, it turned out we had sound but the far end was muted.  On top of that, the far end was presenting too far from the microphone for most sites to hear.  I ultimately connected some powerful speakers to the system and made it through.  In the meantime, I was running back and forth to the server room to get the temperature down.  I believe I have it fixed, but won't really know until Tuesday morning.

I took a very brief lunch before heading back to the office to check email, answer voicemail, and take care of some E-Rate related issues.  One of the things I had in my inbox was a message from SLD about our PIA (Program Integrity something or other) review.  I had to answer five questions, and hopefully that will move our FY10-11 funds along!  Yes, we are still waiting for FY10-11 funds! UGH... I also called the air conditioner folks about a remote for the unit in the server room and for an instruction book.

And then, it was after 4pm.  Time flies!

Friday

On October 1, Josh and I spent the day over at the old building.  We dismantled two projectors to bring back to the new building, then we set up the TVs and VCRs for the auction.  That involved getting everything unplugged and carrying the equipment down the hall to the old conference room.  The TVs are "old" - as in, no remote control.  You know, the kind you have to "turn the dial?"  Well, they are bulky for sure.  And the VCRs are pretty "aged" themselves.  But, they still work. And that is the key to selling them off in the auction.

Once we were back at the co-op, I went through the spam filter.  I also tried to set the temperature in the server room so that it would be cooler in there.  More on that in Monday's post.

Near the end of the day, I got a call from the Fouke Supt asking me to come down on Monday because they were having "major problems" there.

Thursday, September 30, 2010

Tuesday, Wednesday, and Thursday

Tuesday was primarily occupied with a troubleshooting video conference call between several co-ops, the Arkansas Dept of Information Systems, and the Arkansas Dept of Education.  Through the process, the screen kept "blinking" randomly in what was best described as "Vaseline."  It was a weird "smearing" on the screen that lasted only for a blink of an eye, but it was at something that was regular enough that it showed up on some of the screens and not others.  When it was all said and done, our co-op seemed to be one of the leading culprits.  We had a lot of packet loss.  According to ADE/DIS, the problem is most likely a line issue but might be a router problem (because we have been having issues with our data connectivity in addition to the video-related problems).

Then, at 1:00pm, the co-op tech coordinators met online through Adobe Connect with Debbie Coffman about several items.  We talked about our service-to-schools surveys, keeping our work logs (like the one I keep on here), and we talked about Arkansas IDEAS and MyEvents.  All certified teachers in the state are to have an Arkansas IDEAS login before the year is out.  If you happen to be a certified teacher and have not signed up for IDEAS yet, you can visit http://ideas.aetn.org/ and sign up!  I spent the rest of Tuesday helping the construction supervisor find and record various issues that still needed to be fixed.


Wednesday - Terry, Josh, and I went to the old building and rounded up all the desktops and laptops that we are selling in the auction.  We hooked them up, removed our networking information, removed any of our users' information, and set the units up for the buyers.  We also moved some furniture around for "traffic flow" during the auction.  That took up nearly the whole day.  When we did get back to the new building, I spent the rest of the day helping the construction supervisor again and I laid out the Panduit to be hung at various places around the co-op.


Thursday - I cut and hung the Panduit in one conference room (the other was occupied by a workshop), in the Distance Learning Lab, and in Terry's office.  I also replaced some of the ceiling tiles that had been removed at various times during the move-in and set-up.  Then, a group of us met with the sprinkler system guys as they had to shut down and drain the system to replace a leaking head.

I have to say, I hope I never have to mess with that ever again.  In this case, I had to call our monitoring system and let them know we were going into "test" mode.  The system was shut down and drained.  Before we could turn it back on, we realized that turning it on would mean "fireworks" - that is, lights and sirens - would start immediately.  After a phone call and some closet work, we were able to engage the refill of the sprinkler system without causing 'fireworks.'  Whew!

I called the monitoring system to let them know we were done, and the woman said, "Well, I show that someone has changed the date and time."  "Yes, ma'am, when we brought everything back up, it had the wrong date and time so I reset it," I told her.  "So, you are the one that changed the date and time?"  Maybe she didn't understand me.  "Yeeeeesss....??" I half asked, half answered.  "Okay, just a minute," she told me as I heard her click on her keyboard.  The system panel on our end cleared all messages.  "Okay," she said, "Well, you are still throwing events our way, so I can't take you off test until that stops.  Call back in ten minutes."  I waited about 20.  Everything was good to go.

The Director and Assistant Director met with several employees (including myself) regarding the Open House we are having on October 8th, the auction on the 9th and the AMTRAK meeting/presentation the next week.  I think everyone will see stress levels come down to a "normal" level once these events are over.  We are all VERY excited about showing off our new building, but there is a lot of behind-the-scenes "stuff" that has to happen in order to pull it off.

I spent the rest of the afternoon cleaning up the computer and DL labs, and helping Josh install the televisions that still needed installing.  Around 3:20 or so, I went into the downstairs telco closet and started making the wiring closet "look pretty." That is, routing cables through the tracks and installing the cover panels.  It'll look really good when it is all said and done!

Monday, September 27, 2010

Monday, Monday, Monday!

After spending the weekend feeling as if I had been run over by a monster truck or two (read, sick!), I got to work this morning, checked in for the layout of the day, then headed to Texarkana for a supply run.

I never really thought buying some "knick-knack" shelves (for video cameras) and a few cables would be such an adventure.  I started the trip at Home Depot.  Did you know Home Depot does not carry anything shorter than 23.5" in the way of shelves?  I didn't.  In fact, I think they used to.  Oh, well. I figured I would try another store.

I went to Best Buy to look for an S-Video extension cable, a couple of VGA extensions, and to see if *they* happened to have shelving for speakers (that I could use for video cameras).  They did not have an S-Video extension.  In fact, they only had a 6-foot standard one.  So, I bought two VGA extensions I needed and a small switch for the Sympodium cabinet (way too many network connections wrapped up in one unit for me!). 

After Best Buy, I drove over to Lowe's to look for shelving. I actually found a two-pack for $20 that had two black shelves with hardware for mounting it "bracketlessly" to the wall. Very slick!  I picked up two of those and headed for Radio Shack.

I arrived before Radio Shack opened, so I checked my phone messages and had one from an area tech.  I returned the call and he was having trouble getting some users to log in to his Novell network.  He said users could log in to "Workstation Only (WSO)" mode. I suggested that he have one of the WSO users login in using the Novell system tray icon once they were logged in to WSO mode.  It worked - the users could read mapped drives and get to Groupwise.  Now that we had a way for users to function, the next step was to isolate the problem.  I said that I thought the problem was either in a login script or was happening as part of the login process.  He told me that some users had received an anti-virus message that a couple files on the server were infected.  It's important to note that not all users were having trouble logging in.  Because the users could login through WSO (which runs scripts as part of logging in), I had eliminated the login scripts as the culprit.  The tech said he would call me back later.

Though Radio Shack did not have an S-Video extension cable, they did have an S-Video coupler, which would serve the same purpose. 

I got back to the co-op and worked with Josh to install the shelves in the Conference room, do some cable management and get wires ready for the Panduit I have coming.  After that, we worked on the Distance Learning room.  From there, I began moving telephone lines around in the telco closet.  We've been having trouble with the fire alarm/security system and the elevator not playing nicely with each other.  So, like a teacher in a classroom, I separated everyone.  The elevator is now on its own line and the security system is on two completely different lines than it used to be.  I had never used a 66-block punchdown tool before.  It's not quite the same as a 110-punch.  I kept getting the wire turned sideways, so it wouldn't cut.  I finally showed it who was in charge.  It wasn't me.  Just kidding.

I spent the rest of the day checking email and answering phone calls (which amounted to about 30 minutes total.  It was a full day!)

Friday, September 24, 2010

Friday.. Whew!

Man, what a day!

First thing this morning, I worked in the Distance Learning Lab setting up the instructor station.  Turns out I need a few pieces and parts (read, cables) but that room is nearly finished.  Then, I went to the computer lab and did some cable management and organizing.  That room is nearly "done."

Spent the rest of the morning gearing up to run wiring (mics and cameras) in the conference room.  I had lunch with one of the local techs (Prescott), and we had a very good conversation about various things going on and possible solutions.

After lunch, Josh and I hung ceiling mics, ran cabling, and did some general set-up/maintenance in the conference room.  We will finish that up on Monday after I make a shopping trip this weekend for shelving (cameras) and some wiring (extending a video run).  By mid-morning, the conference room should be good to go!  Then, a group of us will head to the old building to get the auction items prepared for auction.

It's been a BUSY Friday!  I am worn out from climbing up and down ladders all day! Whew!

Thursday, September 23, 2010

Catching up, sort of

I don't recall much of Monday's activities, except that I spent a part of it arranging the computer lab and getting the Smart Board hooked up to the presenter's iMac.



Tuesday - I took the day off



Wednesday - Went to the office to help set up for workshops.  Took a call from an area tech about a weird email problem that appeared to a virus outbreak or a worm.   then headed to Texarkana to troubleshoot/swap-out a computer that has reached its end of life.  On my way there, I called the tech back with a few ideas (maybe the user's home computer was infecting email through Outlook Live? Maybe not).  When I got back to the office, I sent out a message to the area techs and Supts about a survey they are to take in order to evaluate my performance and relevance.  The co-op staff have their survey for the same purpose, so I emailed the link to that, too.  I took a trip through the spam filter to release any mismarked emails.  I also talked to the local cable company about getting service for our building.  Turns out I have to make an in-person visit because we fall under "special services."  I am hoping to do that on Friday.


Thursday, Video-Reality came down and installed projectors in the conference rooms and the DL lab.  The DL Lab ceiling did not have a finished power outlet, so thankfully our electrician showed up to install one.  Unfortunately, we didn't leave the building until almost 5:30 this evening.

I talked to the fire alarm folks about putting together a contact list and to discuss the phone-related issue we are having.  That seems to be traced to the elevator room, so hopefully that will be fixed soon.

I spent the bulk of the afternoon working on the Sympodium and DL Equipment in the conference rooms.  There were a LOT of wires we had attached to that thing from the old building.  I traced each wire and eliminated all the ones we were not going to need.  On Friday, I plan to continue that process and get everything hooked up to the new projector.

Monday, September 20, 2010

Friday?

What happened on Friday? Ah yes, I hung one of the digital signage TVs, worked on a couple computers, then suffered through the afternoon videoconference about Tech Plan Addendums.  The subject wasn't bad, and the presenter wasn't bad, but the network-related issues were horrid.  It was, with no trace of humor or exaggeration, like a bad "Max Headroom" episode or as if the Matrix were coming apart at the digital seams.  Stuttering, dropped packets, unwatchable.

So, the area techs that had come to the conference decided to learn more about some VERY cool techie apps for the iPad that Jeff Madlock was sharing with us.  I write more about those another time.  We took a tour of the new building and pretty much called it a day at that point.

Thursday, September 16, 2010

Wednesday and Thursday

I have come to the sad, but true realization that many of my self-taught skills work in the following manner: Get a general idea of when needs to be done, Gather up various tools (though not all the tools I will need to do the job at that time), Proceed with more caution than a car approaching a crossing guard, Turn a 30-minute job into a nearly all-day affair.

Now, what person in their right mind would admit such a thing?  Well, right mind or not, I admit it.  The way I see it, I am in a very fortunate position where my boss lets me figure things out while still performing other duties throughout the project.  To wit, on Wednesday, I installed a printer for the Medicaid machine and then was told that we really needed a phone extension in the breakroom.  I am pretty sure we had plans for that in the original scheme of things, but somehow it got lost in translation.  I offered to install a phone line, never having actually done one before.  Running the line and cutting (VERY carefully) the necessary holes in the wall was the easy part.  Somehow, though, I managed to get my fish tape stuck between the various conduits in the wall such that I could not make the thing budge once I reached a certain point!  I finally enlisted the help of the Early childhood Coordinator (who happened by, saw my head up in the ceiling and asked if she could help).  We got the fish tape loose and tried from the other direction (I had been trying a top-down approach.  Now, it was time to try from the bottom up).  This ultimately ended up with the help of our temporary helper, Josh.  He has smaller hands and was able to reach into the hole (I tried and could not). 

Now, what I just explained in a few lines took several HOURS to accomplish. At lunch, I ran to the hardware store to get a box for the hole and to attach the phone jack.  Wait, let me back up.  During the course of the morning, I found a phone jack in a wall that we will most likely never use (it was in a hallway where we would never have a phone. Go figure.).   I removed the jack, cut the wire and put a blank plate cover over the now empty box.  I have NEVER done a punchdown before.  Yes, you read that correctly.  It has never come up in all my years of tech support.  Well, I examined the connector, got my punch down tool and cut off the end of the wire I had run.  In the telco closet, I did the same thing. 

Once the line was run and punched, I plugged in a phone and it worked!  I unplugged the phone so I could manipulate the cover into the wall.  Well, that was the plan.  Drywall is not plate-friendly. Or, more specifically, not screw-friendly.  I was going to need a box for support.  Okay, now we're caught up to lunch.

At the hardware store, I checked the aisles for electrical boxes.  Did you know they come in about 5 different "standard" sizes?  I didn't.  Luckily, I had measured the size I thought I needed and found a box to fit.  I also bought toggle bolts to help keep it in place.

Before I could finish that job, the new desks/hutches came in for Lindy, Phoebe and Ramona.  These are NICE desks - they have USB ports, power taps, and a power strip built in to a control panel.  Since we (Josh and I) had three of these to do, we spent about and hour-and-a-half or so setting things up once the delivery guys had them installed (and *THAT* took forever).  I worked on the hole for the phone drop while we waited for the delivery guys.

I hit a snag when I plugged the phone back in - it would not work.  UGH!  I checked the jack and it appeared fine.  I checked the closet and I had reversed two of the wires.  I also managed to plug a patch wire into the *wrong* port! DOH!  Oh, sure, I could omit that part but why not provide a little entertainment along the way, right?

After the desks were installed and moved into place, I finished the job by setting the box in place and attaching the plate.  If I do say so myself, it looks good.  And it should for as long as it took.  On the other hand, now that I have that skill, the next one will take about 30-60 minutes.  It just works out that way. Weird.

THURSDAY

I set up the computer lab for a workshop, helped move one workshop to another room, and worked with the elevator technician on a couple issues.  That led to troubleshooting a phone line problem, which took several HOURS to nail down.  UGH.  Well, the upside is that I never have the same day twice!  For the record, now that I know *exactly* what the problem is, we have a telephone service person coming to fix it.  Could I have fixed it?  Sure, if I had the right tool.  I just don't happened to own a 66-block punch down tool.  Why would I?  Er, well, I guess in case I ever ran into this kind of situation - which I have not before this.  Ah well, there is the experience of learning and the satisfaction of knowing I *could* have fixed it.

I met with the service tech from the company that did our electrical work.  he showed me the various break panels and explained where things went.  That was very helpful!  He and I also talked about some contract work we'd like him to do.

After lunch, my VGA cables had arrived for the digital signage, so I started mapping out my plan.  I ran the fish tape up the wall, attached the cable to it and pulled the wire back down through the hole.  Once that was done, I attached the end of the cable and it was ready to go!  That was upstairs.  The one downstairs was not as easy.  I had to work around the elevator shaft, which added quite a few feet to the run.  Not a big deal, but enough of one that I am rethinking some of my original ideas for the digital signage.  Monitor and adjust, as we say in education.

I also installed a new wireless keyboard and mouse in the Director's office and installed a new table for her printer.  I received an email from Video-Reality and they will be at the office next Thursday to install our projectors!  I cannot wait to have that done and get everything that has been on hold completed!

Wednesday, September 15, 2010

Monday and Tuesday

And so, we see how long it took before my regular daily posts would become something updated after a few days.  I hope to get back onto regular daily postings.

On Monday, (not necessarily in the order in which things happened) I helped set up one of the conference rooms for a conference.  Helped troubleshoot a couple connectivity issues in the building. Both turned out to be bad patch cables from the wall to laptops.  I spent the bulk of the day in the technology closet finally emptying some of the boxes from the move.  Though I emptied more than 6 boxes, there are still plenty to unpack.  During that time, I also set up the bookshelves in my office and began organizing software and books.  It's starting to look like an office!  I handled the SPAM and sent/replied to email.

On Tuesday, I installed the LCD TV in the computer lab.  The TVs we bought have internet connectivity, so during lunch I hooked up the TV to see just what that is all about.  The Sony Bravias have a selection of "apps" that allow the viewer to watch YouTube videos, NetFlix, and other video content (surprisingly, there is a nice selection of educational "channels").  Additionally, there are music channels and photo channels (so you could use the display as a picture frame, if one so chose).  Some Bravias have a cool Widget feature where one could customize the layout of the main screen with weather, news, etc.  Ours does not have that. Bummer.  I found some really cool VGA cables that have S-Video style connectors between the ends.  Why is this cool?  Because, I can separate the cables, run each end through conduit, then reconnect the wires, and voila! I just ran VGA through the conduit.  I can't wait to try this out.  I will be using these in order to get our digital signage up and going in the hallways of the building.  Our front office does Medicaid billing and they needed a computer set up to be dedicated for that purpose.  I set one up, but received a phone call as I got home that it had "Blue-Screened" on me.  I'll take a look at that on Wednesday.  We had a video conference on Tuesday, so I helped the presenter get set up with that while I made some needed updates/changes to the co-op web page.  During the day, I also handled daily business with schools, vendors, etc via email and/or phone.

Sunday, September 12, 2010

Finally Friday

Friday, September 10, 2010

I planned to spend the day cleaning up some of the still-as-yet-packed boxes in my office and the tech storage closet. "Planned" is the key word there.  Turns out, my workday had other plans.

I started the day by verifying that all the equipment needed to hang our various projectors was indeed on-hand.  Yes, yes it is!  Now, we just wait for Video-Reality to come down for installation.

Next, I set up three new computers on the network.  Two of them had already been in use, but needed to be joined to the domain, have "bloatware" removed and have our standard software installed.  I also spent a considerable amount of time troubleshooting an issue where people printing to a Toshiba eStudio35 were getting weird page prints from SEASWeb.  I eventually printed pages and graphics from other applications and determined the problem with with SEASWeb.  Frankly, that is not a surprise.  I've been dealing with SEAS since it was a stand-alone Microsoft Access application.  To say the program is difficult to work with is an understatement.  We actually tried an alternative program, but could not work out the kinks. 

While installing the computers, it occurred to me that our antivirus server was offline ever since the move.  In fact, it was standing in a corner.  This did not affect computers already protected because our computers are set up to update themselves from the internet if the local server is offline.  But, as you might have guessed, when the server is offline, new computers cannot have the software installed on them! 

I took the server out of its "time-out" position and got it connected to the network.  Once it was booted up, I looked through the computers in the list of protected devices and realized that many of those computers do not even exist anymore.  So, I deleted all the entries and set the server to scan the network for devices.  In retrospect, I should have just imported computers from Active Directory.  On Monday, I believe I will clean up Active Directory and do the import.  Mainly because it is MUCH faster.

I sent out (and answered) various emails, including those related to updating the FCC FRN's for the districts in my service area.

Hopefully, the upcoming week will have the Tech Coordinator survey ready to send out to techs, superintendents and co-op staff.  We techs will use the survey to gauge the perception of our effectiveness and then we can adjust to meet schools needs and desires.

On a lighter note, the inserts arrived for our phones.  Since we made some changes in our phone system after the move, we needed new "cards" for the phones so that staff could know which buttons do what.  I handed out cards and installed them on all the phones in the building.

Throughout the day, I also took care of minor issues that arose.

Friday, September 10, 2010

Thursday: Full of a half-day!

Thursday morning was spent sitting at the car dealer waiting for them to fix my wife's van.

Thursday afternoon (literally, at noon), I went to the Texarkana Early Childhood program to install a new computer.  That was not hard, but they require Adobe Reader 6 for the SEASWeb program so I had to find a copy to install.  Again, not a big deal, just a little adventure.

After I left there, I dropped by the office to grab the ol' Fox&Hound before riding up to Blevins.  Blevins was having several issues, one of which turned out to be a network wire someone had found unplugged and then subsequently plugged it back into the switch. OOPS.  The tech and I traced out a couple of wires, but I will spend a full day out there soon (next week) and we will trace down (and mark!) all of the wiring in the High School (and then other buildings as time permits).

I left there at 4:00pm.

Wednesday, September 8, 2010

Of email, equipment, and virus outbreaks

I spent a decent portion of the morning catching up on email - helping local techs, checking shipments with vendors, gathering E-Rate information from area school techs.

When I wasn't addressing email issues, I (and Josh - our temporary help) moved a large screen TV and cart to the main conference room for a couple video conferences we have on Thursday and Friday.  Since the DL cart was in complete disarray from the move, I had a lot of...fun... untangling S-Video cables, network wires, microphone wiring, and some cabling that I'm not quite sure where it came from or where it goes.  I'll save that for the "real" install!

We had a Board meeting today, and during lunch, I spoke a little while on the technology in the new building as well as talking about my visits to some of their districts recently and about upcoming visits.

After that, I drove to an area school with a SERIOUS viral outbreak.  The tech had taken one machine off the network that had over 5000 infected files - ouch!  I helped him do some trouble shooting and testing and then after a call to their A-V company, we headed off to one of their buildings to start rolling out the antivirus on their Windows 7 machines.

Tuesday, September 7, 2010

Post Labor Day = a LOT of labor!

Tuesday saw me putting the Distance Learning Lab together.  Well, putting MOST of it together.  I will buy a couple shelves for the cameras, but for the most part, I've got everything else ready for our next videoconference.  Actually, as it turns out, there *was* a conference today, but we had no participants.  This worked out very well, since I could test connectivity, video and sound in a real-world situation. 

Except for lunch, I spent the entire day working on the DL Lab.  Then, around 3:30, I caught up with some of my email and installed the phone in the Computer Lab. 

After work, I called the tech at Prescott to talk about some DL issues they were having (scheduling) and to talk about some other tech-related issues he was having.

A short week means more work in fewer days.  Let's get after it!

Thursday, September 2, 2010

Meeting, Troubleshooting and Finding metal studs

The day started by getting the APSCN workshop up and going in the Mac lab.  Later in the day, I realized we had not installed Adobe Reader during the setup.  this was not a problem, but certainly a stumbling block.  Turns out the users can set their reports to Excel or HTML and see what they need to see. Nice!

At roughly 8:40a, the state techs met with Debbie Coffman regarding a survery that will help us get feedback on the perception of our jobs, duties and importance.  We will be able to use the data as a gauge for our performance and to present our worth to those who need to know (ex: budgeting, funding, etc).  The meeting went very well and lasted a short while.

At 9:00a, I went to the Early Childhood center to work on their network copier issues.  i called VANCO for help, and it turned out I had installed the wrong driver.  In my defense, there was no way to know that without knowing the ins-and-outs of Toshiba copiers, which I do not.  The tech pointed me to the correct driver and they were back in business.

At some point during the morning, I helped the DL Coordinator with an online class she is going through as part of her training.

I had some concerns about hanging the LCD TVs on our steel-frame/drywall walls, so I emailed the contractor about his suggestions.

I called DIS for help withour connectivity issues.  We are getting data throughputs around 40k/sec. That is insane. We are supposed to be running at 3Mbps minimum!  When the tech called me back, he had trouble getting into our router from Little Rock, which indicated an issue between here and there (meaning it was most likely *not* a local issue).  They were going to run some tests and get back to me. Still waiting to hear from them.

The contractor contacted me and assued me that the hallway walls were heave gauge and would easily support the TVs.  He also told me to take steel wool to locate the metal studs.  i had to look that one up.  I found a guy that said that is how he does it.  I took steel wool and cut it in half.  Since the studs are 16-inch centers, we measured from a nearby corner and started the magic.  I rubbed the two pieces together near the wall (but not touching it) and the shavings fell to the floor.  I moved back and forth along the wall and didn't see anything happening.  And then, my clerk (who was watching me with uncertain eyes) and I stepped back to see what was happening.  Sure enough, the filings STUCK to the places where the screws in the drywall were!  The metal studs were not magnetic, but the shavings took on magnetic properties as I rubbed them together!  The shavings were then attracted to the screws in the drywall!  Holy smokes, that was one of the coolest things I had ever seen!!  Now, I will have no problem finding the studs and avoiding the screws!  Plus, since the screws are in the center of the studs, I can also determine the center (16 inches apart)! Sweet!

I found a couple of wireless video broadcasters, so I hooked a receiver up to one of the new TVs (sitting in my office, waiting to be put on the wall) and to my computer.  I was able to transmit my desktop to the TV wirelessly!  I may implement that for our digital signage.  A lot of that depends on how well the signal travels up the stairs, through the floor.  I'll keep you posted.

I spent part of the day answering/getting caught up on emails and phone messages.  I also posted the Active Directory troubleshooting I did the other day.  That can be found here: http://techblog.k12.ar.us/Lists/Posts/Post.aspx?ID=103

I will spend the rest of the afternoon installing a phone on the third floor and possibly a phone in the kitchen downstairs.  It all depends on how things go.  I also need to configure several desktops for users (new machines).  Busy, busy!

I am exercising my FLEX day from the Saturday I worked a couple weeks ago and will be taking a nice, long four-day weekend!  On Tuesday, I'll have my drill and will be ready to hang TVs!

Failure to Communicate

On Wednesday, I arrived at the office at 730am and left the office at 715pm.

I had two main things on my agenda for Wednesday: 1) Get the iMac lab set up with Parallels/Windows/APSCN for Thursday's workshop, and 2) Get the Smart Board moved and projectors set up.

I've got Parallels ordered, but have not received the licenses yet, so I downloaded and installed the trial version.  Trish (our DL Coordinator) helped immensely with the set-up and install throughout the day and even stayed after hours to lend a hand getting the 26 iMacs up and going. 

Around lunchtime, the Video Reality guys came (they had to stop at Blevins before coming to the co-op).  We went to the old building, where they dismantled the old Smart Board (from classroom) and the sound system (conference room).  The board we had installed used a 200lb cement block as a counterweight that allowed the unit slide up and down.  It was very cool to demonstrate, but for our purposes, basically unused (we always kept it at the highest point so folks could see).  Since our new building is metal and drywall, and after a bot of discussion, I decided it was best to forgo the sliding system and simply mount the board directly to the wall.  I will take pictures because it looks NICE!

The communication breakdown came when I asked the guys about installing the drop-down projectors.  They told me that they only had orders for the board and sound system.  I was not upset nor surprised at this because we had to modify the projector order.  In a different miscommunication, I thought I had mentioned our conference room ceilings were raked (slanted) but evidently I only *thought* it.  So, we had to adjust the order to accommodate the tilted ceilings.  Not a big deal, but I called James with V-R to determine when the projectors would be installed.

During the Smart Board install at the new building, I continued to work on the iMac setups.  We've got a MAJOR connectivity issue and I have to figure out what it is.  Instead of getting 1.5 or 3.0 Mbps connectivity, I was getting around 40K.  It took FOREVER to download updates, upgrade IE to version 8, etc.  I tested other machines and they appeared to be operating normally.  This indicates a bad switch in our system.  I will be troubleshooting that on Thursday.

As mentioned above, Trish and I left the office at 715pm with several computers still installing Office from CDs.  We had been installing from one of my servers, but even that was taking way too long (another indication that I've got a switch problem). 

I received a phone call from one of our schools asking about the Classroom Walkthrough software on a Blackberry.  I've given it some thought, and will talk to the tech about it on Thursday.  I think the problem may be that the unit is not syncing the data to the CWT web site.  Evidently, calls to TeachScape have gone unanswered.  Not sure I can fix the problem but I'll at least offer my thoughts.

I was not able to post the Active Directory rebuild information on Wednesday, so hopefully I can do that Thursday.  I've got a meeting via Adobe Connect on Thursday morning, along with a videoconference going on and the APSCN workshop in the lab.  Whew! Thursday's gonna be a busy one!

Wednesday, September 1, 2010

Active Directory and preparing for a busy day

On Tuesday (8/31), I headed straight for Bradley.  Since some time this summer, they have been having some weird problems where certain users could log in and others couldn't.  Then, the users that couldn't log in suddenly could but the others couldn't.  On top of that, a random assortment of users could get into Outlook and others would be prompted over and over for their password.

Over the weekend, I did some poking around remotely and ran a few tests, which showed the Active Directory to be corrupt.  Additionally, there was a File Replication error between their two servers.  I had never recovered/repaired Active Directory before, so this was going to be interesting.

When I arrived, I met with the Superintendent and we talked about possible causes for the corruption.  We speculated that it could have been user-related (corrupted profiles, etc) or hardware-related (drives failing, etc).  Turns out, it was really a combination of things.  A power outage (and subsequent failure of an aging battery backup) caused the servers to become out of sync with each other.  Since the servers were unceremoniously shut down, the secondary Domain Controller's AD database got dinged a little. 

I will save the details of the Active Directory recovery for the tech-related blog hosted by my service center: http://techblog.k12.ar.us.  That article will be posted sometime Wednesday.

I left the district around 1:30pm, having fixed Active Directory, defragged Exchange, and verified that users could log in, access their home directories and check email from the Outlook client.  I also set the Exchange for a backup.  When I left, everything checked okay. I plan to talk with the technology coordinator on Wednesday to make sure they are still rolling.

Back at the office, I concentrated on several issues going on there.  Our TVs for digital signage and video conferencing, etc had arrived.  I ordered 32-inch units because of the wall outlets (recessed) we have.  Sometimes, we have to monitor and adjust.  Two of the units will be replaced by 27-inch models in order to accommodate furniture that was not in place (and the placement of which was not yet determined) at the time of the order.  I don't think that'll be a big deal.

Something that *is* a bit of a big deal, however, is a workshop we are having on Thursday.  Originally, we had about 4 or 5 people signed up.  Yesterday, I found out that 14 people were now signed up!  Since the Distance Learning Lab is already booked with videoconferences that day, we would be conducting the workshop in the computer lab.  No biggie, right? Er, well... The computer lab has new iMacs that have not been set up yet.  That, in itself, is not bad, but I also have to install Parallels and Windows XP on them (27 computers) because this is an APSCN workshop that requires software that only runs on Windows.  Even that is not bad by itself.  But, THEN, Wednesday is the day that Video Reality is coming down to move our Smart Board from the old building to the new one and install our hanging projectors.  Seriously, when is that whole cloning thing going to happen?

I'll let you know how the day goes.  I am going in to work early on Wednesday and will be staying as late as I need in order to get everything done.  Who knows, maybe 9 hours will be be just fine!

Tuesday, August 31, 2010

August 30, 2010

Monday's work day began at 9:30am because I had to repair the plumbing in my mother's house. That's a story for another blog.

Much of the day was spent working on various issues at the new building, though I also answered email and phone calls from a couple of the schools.

We should be getting our projectors set up this week for the conference rooms and labs.  During my lunch hour, I swapped out the temporary (read, ugly) telephone patch cables for new ones.  This will help make moving extensions and troubleshooting connections easier down the road.  Plus, it just looks nicer.

I also finally set up my own computer on my desk.  It's a small step, but at least it is a step toward getting my own office area set up.  For some reason, my computer now thinks it has the ability to display three monitors.  Not sure what happened there, but I'll troubleshoot that later.  In the meantime, I was able to configure the system for the two monitors I have connected.  Though it might be "nice" to have three screens, I don't *need* three. Really. Two is just fine.

I ended the day by sifting through 30,000 emails that had been caught in our spam filter.  Making a note: fix the system so users can check their own spam.  I believe the issue is ISA Server related. 

Friday, August 27, 2010

Friday, August 27, 2010

I'm sure I mentioned this before, but not all my posts will have the date, since I generally refer to the date in the post, and the posts publishing date are attached to the post itself.  Then again, I may keep with this formula.  We'll see.

Reconnected the CIV equipment in the lab since we had a GT videoconference.  Moved the projector from that room to the "APSCN Mini Lab" we now have, since there was another APSCN workshop today.

Turns out, we were left off the room list for the videoconference, so through a bit of detective work in order to determine the actual NAME of the event, AT&T got us scheduled in!  It's good to know the right number to call and to have a solid working relationship with those that can help get things done!

I made a run to the local hardware store to buy nuts for the bolts I am using for our switch racks. I don't know what the deal is, but the bolts I have are about a hair's width too skinny.  Seriously. I have to screw them into the rack, but as soon as I let go of a switch, the screws pop out as if they are too small! Bizarre!

Several of us loaded up and went to the old building to clean up another several loads.  At this time, I've got all the technology I can think of moved.  I've got folks coming to help with Smart Board transfer, but that should do it!

Back at the office, I started moving switches around and using the nuts I bought to keep the bolts in place.  Extra steps, but well worth it.

At 1:00 or so, I headed to Blevins to help with more troubleshooting.  This time, I brought the FOX & Hound with me!  Man, that makes all the difference in the world.  They have wires going to places that do not necessarily match where people *think* they go.  With the Fox & Hound, we traced out several connections and were able to get the trouble taken care of! Awesome!

At 3:30, I headed home.  As I got close to the house, my phone rang and it was the office trying to get a couple of digital copiers set up on the network.  I either have bad wiring, or misconnected wiring, or something.  The tech could not get things working. Guess that'll be the project I start off with on Monday.

As yes, that reminds me. At various points throughout the week, I have been emailing back and forth with Bradley Schools.  They are having connectivity issues.  I am going to quickly get things up and going at the office on Monday, then head down south to see what I can do there.

When is human cloning coming?

Thursday, August 26, 2010

Set up the distance learning lab so APSCN folks could use the computers for training.  Since our projectors and TVs are not here yet, this entailed hooking up a projector for the presenter and making sure the lab computers had the required programs. 

Spent some time "unwrapping" all the iMacs in the new computer lab (pulling off all the plastic sheeting that Apple covers the monitors, keyboards and mice with - not to mention the apple logo pn the back of the screens.  Really, is all that necessary!?  I picked up some needed supplies at Elliot Electric and went to work on several connection-related issues.

At 3:00pm, I left to deliver Target Testing Answer Sheets to Prescott. 

Wednesday, August 25, 2010

Wednesday, August 25, 2010

Got to the office at 8am and helped get one of the literacy specialists connected to the network.  I'll be glad when all the jacks are 'hot' and people can just plug and play.  Well, okay, I'm not actually making every plug a 'hot one.'  That way, if someone randomly just plugs in, they can't get anywhere on our network.  Just a thought.

After that, I headed to the old building to load the van with old tech stuff to be hauled off to the recycling center in Prescott.  After the round-trip, I still had a van-load of technology to load up and haul off, plus we had a load of papers that needed to be taken for shredding.

I loaded the van with tech trip #2 and made the trek back up the road to drop off round 2.  My boss asked if I would swing by the old building on the way back in to town to grab some of the dollies located there. I did and headed for the new building.  Once there, the dollies were unloaded. 

We've got some hired help working for us, so I was allowed to take one with me back to the old building to load the papers for shredding.  We loaded it up, headed to Prescott one last time, and after a bit of waiting on their employee to help us, we dropped off the paper then made the trek back to the co-op.

Once back, I connected one of the copiers to the network.  Turns out, it needs some kind of module to print. The tech will be back on Thursday to hook it up.

I left the office at 4pm.

Tuesday, August 24, 2010

I got to the office and was met at the door with a few requests. In one case, the early childhood area was still having air problems. I decided the problem was a closed door to a room with a return air vent.  I opened the door and told them to let me know how things went. I still need to check on that.

I ran a wire from the same room with the return air duct to a digital copier so the ECH folks could share it and print to it. 

I had not heard from the folks that ran our video security system, but I had an idea: The only way into the conference room was through one wall.  So, I got the 8-foot ladder and hiked up it.  Sure enough, I found the wiring above the tiles.  As it turns out, the wires run to LEFT instead of the right, as was indicated in an initial diagram.  On top of that, it makes a turn back toward the center of the room.  Now, had this been the status quo for the other runs, I would have started there the other day. Ah, well, the important thing is that I got the camera installed just in time for an afternoon staff meeting.

At 1:30pm, I drove to Blevins to help their tech troubleshoot connectivity issues.  One of their main switches was blinking rapidly and rhythmically.  While it might look cool, it only means there is a problem on the network.  Rapidly blinking lights are normal.  Rhythmically blinking lights are okay if you know everyone is basically doing the same thing (say, all access some interactive web site or something).  But, when paired together, it's usually a bad sign.

I started unplugging connections, trying to get the lights to STOP blinking rhythmically.  That failed.  Even with one connection, the pattern was the same.  This indicated the switch itself had gone bad.  To test this, the tech and I moved the connections to a variety of "spare" switches he had.  Everything seemed to be working to a point.  The computer lab and a part of one hallway were not getting connectivity.  Let the hunt begin!

Turns out there is a run from the switch to the computer lab. From the lab, there is a run to a classroom that feeds the rest of that part of the hallway.  Let's just say it took quite a while to come up with that conclusion.  let's also say that old buildings with uber-thick fiberglass insulation is not a fun combination.

We determined that the connection to the lab from the main switch was not behaving. The cure was to run a NEW wire.  Did I mention fiberglass insulation?  Oh, and dust? And other "stuff" we're not going to mention?  He and I looked like we had just escaped from the cotton candy factory (though not all the "cotton candy" was pink...).  The key is that when all was said and done (around 5:00pm), it all worked!

At 5:15pm, I headed for the house.. Er, the school where my wife works to pick up the kids. Now, how does this tie in to work?  While in my wife's room, she told me her SmartBoard wasn't making any sound.  I did some troubleshooting and determined that the audio for the board was showing up as an "unknown" USB device.  FYI, on systems with a Smart Board, there is often an "USB Audio Device" that can be selected. My wife's computer did not have this. It is a driver issue, but she does not have enough rights as a user to install the driver.  While this could have spelled the end of the issue as far as I could help, I pushed on.  Turns out, SOME teachers had an RCA-Headphone wire that connected their sound to the speakers on the board.  So... I found a teacher that had BOTH - the USB *and* the adapter.  Since they had the USB working, their adapter was not plugged in.  I borrowed the adapter and connected it to my wife's computer.  When the projector is *on* now, she has sound.

I will email the tech at the district so he knows what's going on.

Monday, August 23, 2010

Monday, August 23, 2010

I started the day at Prescott Schools trying to figure out what was wrong with their video equipment.  As it turns out, there are several sites around the state having connectivity issues on the DL network.  That would have been handy to know before trying it our own.

In one classroom, I reconnected their back-of-the-room monitor.  During the troubleshooting session, the local tech and I examined various network switches to make sure we had no collisions, drops etc.  The drops appeared to come from outside their local network, leading us to the conclusion that it was a larger issue (as stated above, it is a larger issue), and we appear to have been correct.

Once I returned to the new building, I began installing the microphone shield for the distance learning lab, and I also ran a test with two sites to make sure the system was working for a conference we have on Tuesday.

A group of us went to the old building to load vehicles with boxes that are still at that location.  There is still much work to be done there. 

Once back at the new building, I helped unload the boxes and put them where directed.

Throughout the day, I did various troubleshooting.  I installed one user's connection (the user had moved her computer and thus had no connection), connected a modem into the phone system in order for us to be able to do Medicaid billing.  I installed a switch to provide more access to a place where there was none.  I also have a could of wall jacks that need to checked, as they appear not to be working. My guess is that paint got into the jacks during the 'touchup' phase.

I took several phone calls and offered tech support by phone while doing the other things above during the day. 

8/20/2010

Friday brought another day of installation, troubleshooting, etc, getting things set up in the new building.  I apologize for not having a more detailed break-down of what happened, but there is so much going on with the new move, I am lucky to know where I am at any given moment in time.  Surely things will slow down eventually. Right?

Friday, August 20, 2010

08/19/2010

Thursday brought a day of meeting, installing security cameras, and working with the phone guy.  I wanted to program our phone system myself, but quickly realized I did not have the time or patience right now to do so.  We ran into an issue yesterday where the third caller (if the other two lines were taken) was left in a no-answer zone.  Luckily, the phone tech had us fixed in a jiffy.  Of course, the fix changes the way our system works, so I'll be educating our folks on how calls are handled now.

The day's end brought Vikki and I to the phase of our job that involves the sprinkler system.  The sod came in yesterday, so we had to figure out the scheduling so the sprinklers would cycle through (we have multiple zones) to water each area for a specified time, then repeat the cycle.  I'll know when I get to work on Friday if we did it right.  Actually, we ran a test (set it for 5 mins each zone, twice) and passed.  Let's see how we do on the real "exam!"

What will Friday bring?  I am not even going to venture a guess.  I am *hoping* to finish security cameras and hook up the compressed video system in the distance learning lab.  Anything on top of that is gravy. 

Wednesday, August 18, 2010

08/18/2010

8a-9a - Set up the conference room for the 11:30 staff/welcome to the new school year meeting.

9a-11:15a - Went with Trish Brown (DL Coordinator) to a school to troubleshoot distance learning equipment.  Turns out that district had a connectivity issue that was local to their network.  The switches and fiber connections had to be reset. Once that was done, the system connected just fine.  Additionally, the remote would not work through the camera system, so I disconnected and rebooted the camera. Worked like a champ!

11:30a-1:00p - Staff meeting/Welcome back

1:00p - 4:15p - various network/technology installs and troubleshooting.  Turns out we also have an air unit in another part of the building not working.  When the air guys were at the office on Tuesday, I knew there was another system out in addition to the one they worked on, but I wasn't sure where. I know where now.  That means another service call. UGH. I grabbed a box of cable, RJ45 ends, and tools to take to the house.

5:00p-7:00p - At the house, I made enough patch cables to finish off the RJ45 ends I had left.  i also connected to our new phone system to look through the web-based configuration system.  I can say with utmost certainty that it is complex and VERY cryptic.  The installer tried to warn me. I should have listened. I will call the company this week (Friday?) to get some pointers. 

08/17/2010

8a-4p - More moving, more network patching, more general helping out.  The air conditioning guys came down to look at one of the systems. Turns out is had bad wiring.  I really can't remember what all happened on Tuesday.  I do know that at 3pm, I headed up to a school that was having problems with connecting to  distance learning provider. As it turns out, the school could connect to three other providers. I recommended the school contact the one provider that wasn't able to connect and have them troubleshoot their issue(s).

Tuesday, August 17, 2010

08/16/2010

8a - 430p

Mainly spent the day patching phones from the phone system to their assigned ports. Er, that was the plan anyway.  Spent much of the morning over at the old building picking out things that still needed to be moved.  After lunch, I went back to the patching.  According to the folks that ran the wiring, there is a scheme they followed: From the first jack on the lft, go around the room in sequential order (so, if room 115 has three jacks, the first on left is 115/1, then 115/2, and 115/3.  I should be able to look at the phone jacked into the wall, determine the jack number based on room and location and plug in the patch wire in the wiring closet.  As it turns out, however, not every room follows the pattern.  Add to that, some rooms are even labeled incorrectly (one jack in room 224 actually terminates as 113/2). AUGH!  I spent a lot of time using the FOX and HOUND to find which wires went where.


By using the device (FOX shown above), I can plug a wire from the wall into the FOX then use the HOUND (which generates a high-pitched tone) to figure out where the cable lands in the closet. Best invention EVER!

Of course, LOTS of other things came up during the day as we are still moving things in, trying to get things organized, etc.  I am putting myself under a lot of pressure to get things done quickly.  My boss is pretty laid back about it.

Sunday, August 15, 2010

08/14/2010

7a-7p - Moved items from old location to new.

On Saturday, the 14th, a TON of folks showed up at the co-op (both sites) to help get things moved.  We started at 7am and worked all day with a pizza break for lunch (Thank you, Lindy and Phoebe!) and then at 3pm, everyone was released to head for the house.  I stayed on in order to work with BCS (phones).  Though my plan was to patch in phone and data, things took a little longer than I had anticipated, so by 7pm, I simply ran out of steam.

By far and away, the hardest part of Saturday (for me) was dismantling the equipment in the old Conference Room.  We have an original Smart Sympodium cart.  It has been around so long, I can't even find an accurate picture of one online! I need to take  picture for posterity.  It is big and bulky and weighs a TON!  Okay, maybe not a ton, but a good could hundred pounds.  Good thing it is on casters.  The cabinet not only houses the electronics for the Sympodium (a Smart Board in a lectern, basically) but it also houses the distance learning equipment for the conference room.  The weight of the thing doesn't compare to the sheer number and bulk of the wiring attached to it.  And all those wires (cameras, power, video, sound, data, etc) ran through the ceiling grid.  Over the years, other wires had also been strung up there, so everything was "a hot mess," as some folks say.  With my assistant's help, though, we eventually got everything we needed (for the most part. I plan to have our Smart rep move some of the other equipment).

There is still lots to do, but I cannot believe how quickly the majority of the equipment, furniture, and "stuff" got moved.  Amazing.

Saturday, August 14, 2010

08/13/2010

8am - 5pm = Moved equipment from old location to new.

Connected T1's to switch and turned on all servers. The power outlet installed does not accommodate the UPS we have, so the electrician will have that fixed on Monday.  The servers are operating on single PSU's for now, which is fine.  The mail server had a small issue, but I believe that was related to the SQL server not being fully booted when the mail server came online.  Once necessary services were started, we were golden!

Work starts on Saturday at 7am!

Thursday, August 12, 2010

08/12/2010

8a- 930a - Helped a school district set up a redirect from their old website to their new one.  Also helped the tech get ConsoleOne and NWADMIN32 running on his workstation.  We also looked at a connectivity issue in the computer lab and got it resolved.

10a - 4pm - Drove back to co-op and spent the day breaking down a couple labs, moving and packing, etc.

4p-5:30p - Shut down servers and router, loaded up the equipment and moved it to the new building.  We had a bit of a scare during the move.  Friday will tell us if everything still works the way it should.

Wednesday, August 11, 2010

08/11/2010

8a-915a - Went to one of our early childhood sites to set up the computer, smartboard, sound etc.

915a-930a - Met with Health Liaison regarding a workshop. Presenter needed a speaker system.  Met with presenter (tech from one of our area schools) about their upcoming switch to Exchange Server. I am hoping to be able to get down there for "hand-holding" if possible.

While I was at the early childhood site, there was a staff meeting at the main office.  We begin moving this weekend.

950a - Helped get the presenters hooked up with their presentation and on the wireless mic system.

10:00a-1030a - Email & co-worker discussions

1030a - Met with Director and Assistant Director then went to new building to check status of T1 Demarc placement.  At some point yesterday, I talked with our phone installer and let them know that they should be able to come out on Friday to install our upgraded phone system. I forgot to document that yesterday.

Network Demarc looks good, though I now have a concern that we will not have enough facilities for our phone services.  This should be interesting come Friday.  Have I said that already?

11:30-Noon - Continued cleaning/packing the office for the big move.

1:00p-2:00p - Continued to pack and clean office.

2p-330p - Email, phone support, spam filter configuration/quarantined message cleanup

3:30-4:45p - Met with Director, Assistant Director and other personnel regarding packing and prepping for the move! Wahoo!!

Tuesday, August 10, 2010

08/10/2010

8:30a - 9:45a - Worked with Prescott schools during their Pinnacle software update.  The update was performed via remote desktop session from tech support with Pinnacle.  Ran into a couple snags during the configuration phase, but between the three of us, figured everything out and the software is ready for the 2010 school year rollover!

10:00a-12noon - Taught teachers how to access their new classroom portals, including posting announcement, events, photos, etc.  Also discussed adding students and creating groups based on class periods, dropping students into those groups, then setting permissions so students could only participate in their assigned period discussions, etc.

12:00-12:15p - Talked to AT&T about moving the T1 connections.  He had mistakenly been told to move the lines TODAY! Whoa! I am glad he called me!  He said he would put everything in place and then we would be able to "flip the switch" on Friday to get connectivity to our new building.

1:00p-2:00p - Helped user recover distribution list that had been mistakenly deleted.  Talked with Phoebe about the upcoming move, the convo with AT&T, and other issues related to the new building.

2:00p-2:20p - Talked with Bradley administrative assistant regarding her limited access to perform certain functions on her computer.  Walked her through the process of adding her to the local admins group.  Once done, she had access to all the software she needed to run (signage, Office, etc).

2:40-3:45p - Worked with Bob Cochenour at Western Co-op regarding a business-facing Facebook page.  We set up the page then spent a considerable amount of time trying to lock down the page to meet their needs.  Evidently, there is some 'super-secret' to getting Facebook to "let" you do that.  Apparently, there is a "whitelisting" process that can provide this.  Of course, actually getting support from facebook is impossible to find.  It amazes me that we, as a society, allow ourselves to post and host personal information on a site that provides no easy means for contacting the people that run the show.  There is something not right about that, I think.

During this process, I also helped one of our users with her login and password.  I anticipate several folks needing that help as they return to schools after being off in the summer (and not checking email).

3:45p-4:00p - Called Bradley schools to talk with HS Principal regarding the IP addresses for their video systems.  Apparently, DLC had to cancel a few of their classes at the last minute.  Luckily, ASMSA stepped in and will provide the needed classes.  I also gave her the phone number to ArkansasIDEAS because she has a teacher that could not log in. I tried to locate the teacher with the STIN lookup tool that state techs have access to, but she did not appear in the database.