Started the morning by meeting with our workforce ed coordinator at prescott schools. We will meet with the tech next week regarding wireless access in the business lab so the teacher/students can use the ipads provided through workforce ed.
drove to office. met with fire extinguisher tech, who checked our equipment and verified operation.
talked on the phone with harry dickens regarding a grant and app development. also discussed his book - 40 ipod/ipad apps for high school.
spent a couple hours helping a new contractor with our air filters.
worked on target testing documents for the testing web site hosted here at swsc.
took care of regular daily duties and activities.
Friday, August 26, 2011
Thursday, August 25, 2011
08/25/2011
Went to the office first. Helped set up a CIV with DVD recording. Headed to Bradley.
Dropped off math manipulatives for the high school and a bag of snacks for the ECH program. I am a man of many hats and talents!
In Bradley, talked with various DL personnel regarding connection issues, quality issues, etc. All the issues seem to be outbound-related. That is, the quality and connections are perfectly fine coming INTO the campus, but the other end(s) of the CIV are getting pixellation, stuttering, etc.
The tech and I ran a few local tests - internal network calls only, and everything ran smoothly, looked good, sounded good. The issue appears to be external, but we will see what DIS says after their testing and analysis.
The tech and I worked on several other issues: server backups, network wiring traces, hardware/software troubleshooting, etc.
I left Bradley and headed to the Lewisville ECH. They are having connectivity issues, but the bigger items are related to the computer being put on the school's local domain. That seems to have messed with some of the permissions and settings for the local user (even when not logged into the domain). I am working on those and think i have most of them pinned down and fixed.
After Lewisville, I went back to the office to drop off equipment I picked up and to pick up equipment to take with me to the Prescott schools, which i will be visiting in the morning.
Dropped off math manipulatives for the high school and a bag of snacks for the ECH program. I am a man of many hats and talents!
In Bradley, talked with various DL personnel regarding connection issues, quality issues, etc. All the issues seem to be outbound-related. That is, the quality and connections are perfectly fine coming INTO the campus, but the other end(s) of the CIV are getting pixellation, stuttering, etc.
The tech and I ran a few local tests - internal network calls only, and everything ran smoothly, looked good, sounded good. The issue appears to be external, but we will see what DIS says after their testing and analysis.
The tech and I worked on several other issues: server backups, network wiring traces, hardware/software troubleshooting, etc.
I left Bradley and headed to the Lewisville ECH. They are having connectivity issues, but the bigger items are related to the computer being put on the school's local domain. That seems to have messed with some of the permissions and settings for the local user (even when not logged into the domain). I am working on those and think i have most of them pinned down and fixed.
After Lewisville, I went back to the office to drop off equipment I picked up and to pick up equipment to take with me to the Prescott schools, which i will be visiting in the morning.
08/18/2011 - 08/24/2011
I have been way too busy to log what I've been doing! This is a summary of where I have been and what I have been doing:
8/18 - Spent the bulk of the day taking care of in-office stuff, but had to run to the Lewisville ECH program to help get them going after their computer had been joined to the local network's domain.
8/19 - Blevins - Worked with their techs resolving some active directory issues and helping move key user data from the local desktop to the new home folders on the network. Also did some connectivity troubleshooting. Oh, there was also a statewide DNS issue, so I had to run back to the co-op to resolve internet access issues. Once that was taken care of, I went back to Bradley to finish up the day there.
8/22 - Ran to Blevins to troubleshoot a distance learning issue. Turned out to be a remote control/video input issue.
8/23 - Ran to Lewisville ECH to troubleshoot issues with Vinelands II. Had to disable UAC and give specific permissions to the user account.
8/24 - Set up a new laptop for a co-op employee, headed to Blevins to help with software distribution/installation over the network and trouble shoot a desktop issue in which a user had added "-extoff" to the end of their IE shortcut, forcing the program to run without add-ons. Fixed it by removing the switch at the end of the command line.
In the meantime, I talked with DirecTV and DiSH regarding TV programming for the co-op as well as take care of everyday issues that arise at the co-op.
8/18 - Spent the bulk of the day taking care of in-office stuff, but had to run to the Lewisville ECH program to help get them going after their computer had been joined to the local network's domain.
8/19 - Blevins - Worked with their techs resolving some active directory issues and helping move key user data from the local desktop to the new home folders on the network. Also did some connectivity troubleshooting. Oh, there was also a statewide DNS issue, so I had to run back to the co-op to resolve internet access issues. Once that was taken care of, I went back to Bradley to finish up the day there.
8/22 - Ran to Blevins to troubleshoot a distance learning issue. Turned out to be a remote control/video input issue.
8/23 - Ran to Lewisville ECH to troubleshoot issues with Vinelands II. Had to disable UAC and give specific permissions to the user account.
8/24 - Set up a new laptop for a co-op employee, headed to Blevins to help with software distribution/installation over the network and trouble shoot a desktop issue in which a user had added "-extoff" to the end of their IE shortcut, forcing the program to run without add-ons. Fixed it by removing the switch at the end of the command line.
In the meantime, I talked with DirecTV and DiSH regarding TV programming for the co-op as well as take care of everyday issues that arise at the co-op.
Wednesday, August 17, 2011
08/17/2011
Started the morning in a meeting in which I found myself pointing most of my fingers at myself, then to Fouke for a day of troubleshooting Xirrus wireless, dns issues, dhcp issues, etc. Think we have them worked out. :-) Tracie will let me know, I'm sure! :-) Then, on way home, AT&T showed up at office to install additional bandwidth. Our building is the LAST possible connection on that leg, and one of the t1's failed to light up. He'll be back in the AM to try and "boost it" (whatever that is in T1 terms).
Monday, August 15, 2011
8/12/11
Started the day by working on several co-op issues before attending our annual "back to school" staff meeting. During the meeting, I had several calls from a district regarding distance learning issues. After I presented my part regarding network ethics, changing passwords, etc, I worked with our DL Coordinator and their tech to try and solve the problems.
After an hour or so, I decided I would head down to Bradley to help them. I had already told Prescott I would come there to help with THEIR distance learning issues. I called Prescott to let them know I would be late. About the time I got to my car, Bradley called to tell me they got it working. I headed to Prescott. On the way, Bradley called and things were not working, but we thought we could solve them over the phone. We were half right. I told them I would be there Monday.
In Prescott, the tech and I had to do some network restructuring to get their new DL system online, but it went smoother than expected! That opened up time to look at several other issues they were having. We knocked a few of those out, and the tech gave me permission to install Triptico on my wife's computer! Awesome!
After an hour or so, I decided I would head down to Bradley to help them. I had already told Prescott I would come there to help with THEIR distance learning issues. I called Prescott to let them know I would be late. About the time I got to my car, Bradley called to tell me they got it working. I headed to Prescott. On the way, Bradley called and things were not working, but we thought we could solve them over the phone. We were half right. I told them I would be there Monday.
In Prescott, the tech and I had to do some network restructuring to get their new DL system online, but it went smoother than expected! That opened up time to look at several other issues they were having. We knocked a few of those out, and the tech gave me permission to install Triptico on my wife's computer! Awesome!
8/11/11
If memory serves, I spent last Thursday taking care of a few things around the office and then I headed to Blevins to help work on Active Directory issues. I also installed some new RAM in one computer. I worked with the techs there and we moved several machines off of Novell and on to Windows.
One machine had a SEGina.dll error that prevented us form logging in. Turns out, that was caused by SynchronEyes software. I booted in safe mode but could not remove the software. So, I pulled up the registry editor, searched for instances of the errant program and removed them. After a reboot, the system let us log in, remove Netware and join the domain.
One machine had a SEGina.dll error that prevented us form logging in. Turns out, that was caused by SynchronEyes software. I booted in safe mode but could not remove the software. So, I pulled up the registry editor, searched for instances of the errant program and removed them. After a reboot, the system let us log in, remove Netware and join the domain.
Wednesday, August 10, 2011
8/10/11
Went to the office in order to help get a couple workshops up and going. After that, headed to Fouke.
At Fouke, I helped correct a few issues with the server - dns, dhcp, looked into some sophos issues. Then went to the business lab to determine why some machines were not joining her domain. After troubleshooting dns, tcpip, forwarding, lookups etc, I finally found the culprit - incorrect subnet mask on her server. The district had recently switched subnets and this server still had the old mask. Once that was fixed, the machines joined in with no problems! Awesome.
After that, helped troubleshoot some issues with a new Xirrus installation. Well, tried to help anyway. After poking around inside the configuration program for several arrays, we managed to get everything to look correctly as far as configs, but still have issues in one building with at least two (if not three) arrays. We even pushed the radios to 5ghz-only mode and that did not work. I called our local sales guy who said he would call the Xirrus reps and get someone to fix it. The tech had already spent more than 10 hours of phone time and webex time trying to solve the issue (among other issues).
During my time at Fouke, I also took several phone calls - from Blevins and Bradley - regarding troubleshooting etc. i also handled a multitude of text messages throughout the day relating to various school issues from various districts (blevins, fouke, the co-op itself, mainly).
I helped the district set up a template for active directory users and set up shares for home folders. Oh, also repartitioned a drive to make better use of the storage space.
On the way home, I spent time on the phone with the rep who sold Xirrus, talked to my director, and had conversations with Blevins and our DL coordinator.
At Fouke, I helped correct a few issues with the server - dns, dhcp, looked into some sophos issues. Then went to the business lab to determine why some machines were not joining her domain. After troubleshooting dns, tcpip, forwarding, lookups etc, I finally found the culprit - incorrect subnet mask on her server. The district had recently switched subnets and this server still had the old mask. Once that was fixed, the machines joined in with no problems! Awesome.
After that, helped troubleshoot some issues with a new Xirrus installation. Well, tried to help anyway. After poking around inside the configuration program for several arrays, we managed to get everything to look correctly as far as configs, but still have issues in one building with at least two (if not three) arrays. We even pushed the radios to 5ghz-only mode and that did not work. I called our local sales guy who said he would call the Xirrus reps and get someone to fix it. The tech had already spent more than 10 hours of phone time and webex time trying to solve the issue (among other issues).
During my time at Fouke, I also took several phone calls - from Blevins and Bradley - regarding troubleshooting etc. i also handled a multitude of text messages throughout the day relating to various school issues from various districts (blevins, fouke, the co-op itself, mainly).
I helped the district set up a template for active directory users and set up shares for home folders. Oh, also repartitioned a drive to make better use of the storage space.
On the way home, I spent time on the phone with the rep who sold Xirrus, talked to my director, and had conversations with Blevins and our DL coordinator.
Tuesday, August 9, 2011
08/09/11
Had a great time with the Lafayette County Schools Elementary teachers today! Similar to yesterday's workshop: Triptico, Digital Sandbox, iPod/iPad Apps, JeopardyLabs, MangaHigh (Lite versions for Elem). It's hard to get people OUT of their seats! This was one tech workshop that wasn't "sit-n-get" man!! :-)
Returned to Co-op to train some staff on troubleshooting the multi-conference room arrangement.
Returned to Co-op to train some staff on troubleshooting the multi-conference room arrangement.
Monday, August 8, 2011
Thursday, August 4, 2011
08/04/2011
Started the morning with a meeting about air conditioners at work, helped get an early childhood classroom up and going w/their technology, then spent the day at Blevins with Sharon Ricks and Steve (along with Grant and Neil from DIS) helping with server settings and getting computers onto the domain. Whew! Again, schools keepin me busy! Love 'em!
08/03/2011
Spent the day helping run wires, terminate ends, and do some compressed interactive video network troubleshooting at Bradley. Whew! My area schools know how to keep me busy. I love em!
08/02/2011
Tuesday - Taught a workshop covering Arkansas iTunesU, ArkansasIDEAS, and the Arkansas Digital Sandbox.
08/01/2011
Monday - Worked at Blevins, helping them start upgrading machines to Windows 7 and getting computers joined to the new domain.
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