Saw the digial copier tech working on one of our copiers at the end of the day on Tuesday. I asked if there was something I could help him do. He said the copier had quit sending page counts. We talked about subnets, firewalls, etc and I told him i would work on it Wednesday.
On Wednesday, I brought up the web interface for the copier and started going through the settings. Everything looked okay to me on the surface. I decided to do a line-by-line analysis of the configuration. Sure enough: smtp had been disabled, thus preventing the copier from sending email to anyone.
I changed that, and everything seems to be working fine (I scanned-to-email a document to myself).
On another note: the auditor returned the findings of our disaster recovery plan, and we scored 93%! That is excellent. There were three dinged areas, each of which is easily rectified: job descriptions need to be in the plan, cross-training for critical areas of management, and a written server recovery procedure.
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