Wednesday, August 10, 2011

8/10/11

Went to the office in order to help get a couple workshops up and going. After that, headed to Fouke.

At Fouke, I helped correct a few issues with the server - dns, dhcp, looked into some sophos issues.  Then went to the business lab to determine why some machines were not joining her domain.  After troubleshooting dns, tcpip, forwarding, lookups etc, I finally found the culprit - incorrect subnet mask on her server.  The district had recently switched subnets and this server still had the old mask.  Once that was fixed, the machines joined in with no problems! Awesome.

After that, helped troubleshoot some issues with a new Xirrus installation.  Well, tried to help anyway.  After poking around inside the configuration program for several arrays, we managed to get everything to look correctly as far as configs, but still have issues in one building with at least two (if not three) arrays.  We even pushed the radios to 5ghz-only mode and that did not work.  I called our local sales guy who said he would call the Xirrus reps and get someone to fix it. The tech had already spent more than 10 hours of phone time and webex time trying to solve the issue (among other issues).

During my time at Fouke, I also took several phone calls - from Blevins and Bradley - regarding troubleshooting etc.  i also handled a multitude of text messages throughout the day relating to various school issues from various districts (blevins, fouke, the co-op itself, mainly).

I helped the district set up a template for active directory users and set up shares for home folders. Oh, also repartitioned a drive to make better use of the storage space.

On the way home, I spent time on the phone with the rep who sold Xirrus, talked to my director, and had conversations with Blevins and our DL coordinator.

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